Return policy
Return & Refund Policy
At Pikus Vape, we stand behind the quality of our products. If you receive a defective or incorrect item, we are here to help.
Eligibility for Returns
- Items must be reported within 7 days of delivery.
- For health and safety reasons, we cannot accept returns on opened e-liquids, used pods, or disposable devices unless they are faulty.
How to Request a Return
To process your request, please email us at marketing@pikusvape.com with the following information:
- Your Order Number.
- A clear description of the issue.
- Required Evidence: High-quality photos or a short video demonstrating the defect or damage.
Refunds & Replacements
Once your evidence is reviewed and approved, we will offer a replacement of the same item or a full refund to your original payment method. Please allow 3-5 business days for refunds to be processed by your bank.
Return Shipping
If a return of the physical product is required due to our error or a manufacturing defect, we will provide a pre-paid shipping label or reimburse your shipping costs.
For any further assistance, please reach out to our support team at marketing@pikusvape.com.